After Sales AI Powered
Mar 2025
After Sales Performance Overview
Customer Satisfaction
86%
3.5% vs Last Year
Avg. Service Response Time
4.2h
15.3% vs Last Year
Parts Availability
92.7%
2.3% vs Last Year
Warranty Claims
842
8.6% vs Last Year
First-Time Fix Rate
78.3%
4.1% vs Last Year
Service Request Analysis
| Service Type | Volume | Avg. Resolution Time | Customer Satisfaction | Cost Per Service | Recurrence Rate | Status |
|---|---|---|---|---|---|---|
| Regular Maintenance | 1,845 | 3.2h | 92% | $285 | 4.2% | Optimal |
| Battery Systems | 764 | 5.8h | 84% | $890 | 7.1% | Review |
| Drive Unit | 312 | 8.4h | 79% | $1,240 | 6.2% | Review |
| Software/Firmware | 1,230 | 1.6h | 88% | $95 | 3.5% | Optimal |
| Charging Systems | 528 | 4.5h | 82% | $640 | 5.8% | Review |