Call Center Console
Dispatch board
ASP portal
Engineer app
中文
47
Calls today
1:24
Avg wait
82%
FCR
4.7
CSAT
Waiting queue
View all
Active call
No active call
00:00
—
—
Create work order
Schedule visit
Open script
Transfer
End call
Answer next
Customer 360°
No active call
Quick actions
E5 · Ignition
Send to dispatch
All
Waiting
VIP / Urgent
Call ID
Customer
Topic
Wait
Priority
Customer
Tel
Warranty
Work order
Work order
Customer
Slot
Status
ID
Customer
Topic
Due
E5 — Ignition failure
First-line triage and escalation criteria
Warranty verification
Paper card, install WO, and contract lookup
Repair hotline script
Standard greeting and closing (CN/EN)