9:41
WO-2026-052918
Zhang Wei (张伟)
Bldg 3, Chaoyang Fuli Garden, Beijing
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Multiple Repair Alert — 3 visits in 90 days
This device has been serviced 3 times. Please review history before departing.
2026-03-15Fault E5 — Ignition failure, replaced igniter
2026-04-02Fault E9 — Water pressure low, pressure valve
2026-05-10Fault E5 — Ignition failure, PCB checked
Work Order Info
Service typeRepair — Gas Boiler
ProductVaillant ecoTEC Plus VC20
Serial No.SN-VC20-20230611
Fault desc.E5 — Ignition failure (recurring)
Customer telHidden (tap to call)
Appt. timeToday 14:00–16:00
Recommended Parts
Ignition Electrode
0020025249 · ecoTEC Plus
In stock
PCB Control Board
0020132764 · ecoTEC Plus
Low stock
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Route to Site
12.3 km · ~28 min drive Tap map to navigate
Warranty Status
Expiring Soon
ecoTEC Plus VC20
Install date: 2023-06-11
Warranty expires: 2026-06-11 (13 days left)
Evidence: Installation work order WO-2023-06110 ✓
Warranty Evidence
Install receipt✓ Verified
Purchase invoice✓ Uploaded
Warranty cardPaper — scan needed
ContractAnnual Plan · 2025-2026
Service Contract Rights
Contract typePremium Annual Maintenance
Maintenance1 remaining (of 2)
Free repair visitsCovered
Parts coverageCovered (wear parts)
Contract validUntil 2026-06-11
Installation Safety Check
Gas connection
✓ No leak detected
Leak present
Not accessible
Flue / exhaust
✓ Clear & compliant
Blocked
Non-compliant install
Water pressure
Normal (1.0–1.5 bar)
Low (< 1.0 bar)
High (> 2.5 bar)
Electrical
✓ Earthed properly
No earth
Damaged wiring
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Fault Diagnosis
Fault code reported
E5 — Ignition failure
Root cause (select)
Ignition electrode worn
Gas valve fault
PCB fault
Condensate blockage
Ionisation sensor
Actions taken
Replaced ignition electrode
Filled system pressure
Cleaned condensate trap
Reset PCB
Test ignition cycle
Parts Used
Ignition Electrode
0020025249 · SN: OLD-IE-20230611 → NEW-IE-20260529
−
1
+
O-Ring Seal (bulk pack)
0020110678 · Used: 0.2 of 1 pack
−
0.2
+
One-tap Part Request
Old parts returned: Ignition electrode tagged for return to used-parts center. Return note auto-generated.
ecoTEC Plus VC20 — Exploded Diagram
Parts catalog · Technical docs · Fault codes
›
Service Quotation
Labour fee ¥ 0 CONTRACT COVERED
Ignition electrode ¥ 0 WARRANTY
O-ring seal (0.2 pack) ¥ 8.00
System pressure recharge ¥ 0 CONTRACT
Total payable ¥ 8.00
Upsell Opportunity
Contract renewalExpires in 13 days
Renewal offerPremium 2-yr — ¥ 1,980
System flushRecommended — ¥ 380
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Customer Signature
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Payment
Amount due¥ 8.00
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Current planExpires 2026-06-11
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Service Complete!
E-work order generated and sent.
Customer notified via WeChat & SMS.
Electronic Work Order
#EWO-2026-052918
CustomerZhang Wei
ProductecoTEC Plus VC20
Service typeRepair — Ignition
EngineerLi Ming · ENG-0483
Completed2026-05-29 15:42
Parts replacedIgnition electrode
Total charged¥ 8.00
Next serviceAnnual check due Jun 2027